ACCESSIBILITY STATEMENT

Effective Date: December 1, 2025

 

1.      Our Commitment to Accessibility

TF Renovations, operated by 11141830 Canada Inc., is committed to providing goods, services, and information in a manner that is accessible to all individuals, including persons with disabilities.
We strive to ensure equal access and participation in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.

We are dedicated to removing barriers and improving accessibility for customers, employees, and visitors.

 

2.      Website Accessibility

We are committed to ensuring that our Website is accessible and user-friendly for individuals of all abilities.
Our Website aims to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, including:

  • Text alternatives for images
  • High-contrast and readable fonts
  • Navigable interface using keyboard functionality
  • Clear headings and labelling
  • Compatibility with common screen readers
  • Accessible forms and buttons

We will continue to review and update accessibility features on an ongoing basis.

 

3.      Multi-Channel Access to Services

TF Renovations provides multiple accessible ways for customers to:

  • Browse products
  • Request assistance
  • Schedule deliveries or installations
  • Submit inquiries
  • Receive support

If you experience difficulty using the Website, our Customer Service team is available to provide support through email or telephone.

 

4.      Assistive Devices, Communication, and Support

We are committed to communicating with customers with disabilities in ways that consider their needs. This includes accommodating:

  • Screen readers
  • Voice-to-text software
  • Alternative communication formats
  • Customer requests for accessible information

Accessible formats or communication supports will be provided upon request at no additional charge.

 

5.      Feedback and Accessibility Requests

TF Renovations welcomes feedback on how we can improve accessibility.
Customers may request accessible formats, report barriers, or provide suggestions using the contact information below.

We will acknowledge all feedback and respond within a reasonable timeframe.

Contact for Accessibility Requests:
Email: contact@tfrenovations.ca
Phone: 1-416-800-9088
Mailing Address: 1585 Britannia Rd E, Unit E1, Mississauga, ON, L4W 2M4, Canada

 

6.      Temporary Disruptions

In the event of a planned or unexpected disruption to services or Website features that may affect accessibility, we will notify customers promptly through our Website or by other reasonable means.

 

7.      Training and Compliance

TF Renovations ensures that employees and service providers are trained on:

  • AODA requirements
  • Ontario Human Rights Code principles
  • Accessible customer service standards
  • Effective communication with persons with disabilities

Training records are maintained in compliance with statutory requirements.

 

8.      Continuous Improvement

We review our accessibility practices on a regular basis.
As laws and accessibility standards evolve, we remain committed to updating our Website, policies, and service delivery to improve accessibility for all customers.

 

9.      Requesting This Statement in an Accessible Format

This Accessibility Statement is available in alternative formats upon request, including:

  • Large print
  • PDF or digital versions
  • Screen-reader–optimized text

Please contact us using the information above.