SHIPPING & DELIVERY POLICY

Effective Date: December 1, 2025

 

1.      General Policy Statement

1.1.   This Shipping & Delivery Policy (“Policy”) applies to all purchases made through TF Renovations, operated by 11141830 Canada Inc. (the “Company”).

1.2.   By placing an order on our Website, you agree to the terms contained in this Policy.

1.3.   This Policy forms part of the Company’s Terms and Conditions of Sale.

 

2.      Delivery Areas and Service Coverage

2.1.  The Company delivers within the Province of Ontario, including the Greater Toronto Area and surrounding regions. Delivery availability may vary depending on product type, size, and location.

2.2.  Certain products, including oversized tiles, flooring, stone slabs, and palletized items, may not be eligible for delivery to remote areas.

2.3.  For locations outside standard delivery zones, additional delivery fees may apply or delivery may be declined.

 

3.      Delivery Methods

The Company uses various delivery methods depending on product size and weight:

3.1.   Standard Parcel Delivery

Used for small or lightweight items sent via courier services.

3.2.   Oversized or Heavy Delivery

Includes items such as:

• Tile boxes
• Mosaic sheets
• SPC vinyl, laminate, or engineered flooring
• Large-format tiles
• Slabs or heavy décor items

These items may be delivered via specialized carriers or freight trucks.

3.3.   Palletized Freight Delivery (Curbside)

For bulk or heavy orders delivered on pallets:

3.3.1.      Delivery is curbside only.

3.3.2.      Drivers will not move goods inside the home, garage, basement, or backyard.

3.3.3.      The Customer is responsible for transporting goods from curbside to the installation location.

 

 

4.      Delivery Timeframes

4.1.  Estimated delivery timelines will be displayed at checkout. Actual times may vary based on:

4.1.1.      Inventory availability

4.1.2.      Delivery location

4.1.3.      Carrier workload

4.1.4.      Weather or traffic conditions

4.1.5.      Freight scheduling

4.2.  Delivery timelines are estimates only and not guaranteed.

4.3.  The Company is not liable for delays beyond its reasonable control.

4.4.  Customers will be notified of significant delays whenever possible.

 

5.      Delivery Fees

5.1.  Delivery fees vary based on:

5.1.1.      Product weight and dimensions

5.1.2.      Delivery distance

5.1.3.      Delivery type (parcel, oversized, palletized freight)

5.2.  Delivery fees are calculated at checkout or communicated by Customer Service for custom freight orders.

5.3.  Additional fees may apply for remote areas or special delivery arrangements.

 

6.      Customer Responsibilities for Delivery

6.1.  The Customer must ensure the following prior to delivery:

6.1.1.      Accurate shipping address and contact information;

6.1.2.      Safe and accessible delivery location for trucks;

6.1.3.      Availability to receive delivery during the scheduled window;

6.1.4.      Clearance of driveways, walkways, and access routes from obstacles, vehicles, snow, or ice.

6.2.  The Customer must be present at delivery for signature (where required).

6.3.  If the Customer is unavailable or access is restricted, re-delivery fees may apply.

 

7.      Inspection of Goods Upon Delivery

7.1.   The Customer must inspect all Products at the time of delivery.

7.2.   Any damage, shortage, or discrepancy must be reported to the Company within forty-eight (48) hours of delivery.

7.3.   Reports must include photographs of:

7.3.1.      Damaged items

7.3.2.      Damaged packaging or pallets

7.3.3.      Boxes showing product labels

7.4.   Failure to report issues within 48 hours may limit the Customer’s eligibility for replacements, refunds, or claims.

7.5.   Installed products are deemed accepted and cannot be returned due to damage or appearance concerns.

 

8.      Damaged Shipments, Shortages, and Claims

8.1.  If a shipment is received damaged or incomplete, the Company will investigate and, where appropriate:

8.1.1.      Replace damaged items;

8.1.2.      Provide missing items; or

8.1.3.      Issue a refund.

8.2.  For palletized tile deliveries, a minor number of broken tiles is industry-standard and may not qualify as a damaged shipment unless breakage is significant.
8.3 The Company may request inspection photos before processing claims.

 

9.      Delivery for Installation Services

9.1.  If installation services are booked with the Company, materials may be delivered directly to the installation site.

9.2.  Customers must ensure the site is ready for installation and safe for workers to access.

9.3.  Delays caused by Customer inaccessibility, unprepared sites, or missing materials may result in rescheduling fees.

 

10.  Failed Delivery Attempts

A delivery may be deemed unsuccessful if:

10.1.                    no one is available to receive the order,

10.2.                    the address provided is incorrect,

10.3.                    the delivery location is unsafe or inaccessible, or

10.4.                    heavy equipment is required but unavailable.

In such cases:

• Re-delivery fees may apply;
• Storage fees may be charged after 72 hours;
• Orders may be cancelled and refunded minus delivery fees.

 

11.  In-Store or Warehouse Pickup (if applicable)

11.1.                    Some Products may be available for Customer pickup.

11.2.                    Customers must bring:

11.2.1.  Order confirmation

11.2.2.  Government-issued ID

11.3.                    Items not collected within seven (7) days may incur storage fees or be cancelled.

 

12.  Title and Risk of Loss

12.1.                    Risk of loss transfers to the Customer once the Product is delivered to the address provided.

12.2.                    Title transfers upon full payment and successful delivery.

12.3.                    The Company is not responsible for theft, weather damage, or loss after delivery is completed.

 

13.  Delivery Restrictions

13.1.                    The Company does not deliver to:

13.1.1.  P.O. boxes

13.1.2.  Locations inaccessible to trucks

13.1.3.  Multi-story buildings without elevators (for heavy items)

13.2.                    The Company may refuse delivery where safety concerns exist.

 

14.  Force Majeure

The Company is not liable for delivery delays caused by events beyond its reasonable control, including weather, labour strikes, transportation interruptions, natural disasters, or carrier failures.

 

15.  Modifications to this Policy

The Company may update this Policy at any time without prior notice.
The most current version will be posted on the Website and will apply to all subsequent orders.

 

16.  Contact Information

For delivery questions or claims:
Customer Service – TF Renovations
Email: contact@tfrenovations.ca
Phone: 1-416-800-9088
Business Address: 1585 Britannia Rd E, Unit E1, Mississauga, ON, L4W 2M4, Canada