PRIVACY POLICY
Effective Date: December 1, 2025
1. Purpose of This Policy
This Privacy Policy explains how 11141830 Canada Inc., operating as TF Renovations (“TF Renovations”, “Company”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
By accessing our Website, making a purchase, or using our services, you consent to the practices described in this Policy.
2. Scope
This Policy applies to all users of the TF Renovations website (the “Website”), including customers purchasing products or installation services, creating accounts, contacting Customer Service, or subscribing to marketing communications.
3. What Personal Information We Collect
We collect personal information necessary to process orders, provide services, and operate our Website.
3.1. Information You Provide Directly
We may collect:
3.1.1. Name
3.1.2. mailing address
3.1.3. phone number
3.1.4. email address
3.1.5. billing address
3.1.6. payment information (processed securely by third-party providers; we do not store full credit card numbers)
3.1.7. order details and receipts
3.1.8. installation service details (measurements, scheduling preferences, property access information)
3.1.9. customer service inquiries
3.1.10. account login details (if applicable)
3.2. Information Collected Automatically
Through cookies, analytics tools, and server logs, we may collect:
3.2.1. IP address
3.2.2. browser type
3.2.3. device information
3.2.4. browsing behaviour on our Website
3.2.5. referring URLs
3.2.6. time spent on pages
3.2.7. purchase activity
3.2.8. interactions with ads and marketing emails
3.3. Information from Third Parties
We may collect information from:
3.3.1. Payment processors
3.3.2. Delivery carriers
3.3.3. Installation subcontractors (when necessary for scheduling or job completion)
3.3.4. Advertising platforms (Google, Meta, TikTok)
3.3.5. Shopify analytics
4. How We Use Personal Information
We use personal information for the following purposes:
4.1. Order Processing & Fulfilment
4.1.1. process payments
4.1.2. confirm orders
4.1.3. arrange delivery or pickup
4.1.4. schedule installation services
4.1.5. provide invoices or receipts
4.2. Customer Support
Responding to inquiries, resolving issues, issuing returns, and managing warranty inquiries.
4.3. Account Management
Creating and managing user accounts, if applicable.
4.4. Marketing & Communications
4.4.1. promotional emails (with consent)
4.4.2. abandoned cart reminders
4.4.3. product updates
4.4.4. newsletters
You may unsubscribe at any time.
4.5. Website Improvement & Analytics
Understanding browsing behaviour to improve website functionality, product selection, and user experience.
4.6. Fraud Prevention & Security
Detecting unauthorized activity, verifying payments, and maintaining secure systems.
4.7. Legal Compliance
Complying with applicable Canadian laws, tax obligations, and law enforcement requests.
5. Consent
By providing personal information, you consent to its collection and use as outlined in this Policy.
5.1. Express Consent
Given when you:
5.1.1. place an order
5.1.2. submit personal details
5.1.3. request installation services
5.1.4. sign up for newsletters
5.2. Implied Consent
Applies when information is provided for obvious transactional purposes (e.g., providing your address for delivery).
You may withdraw consent at any time, except where required by law or necessary to complete an existing transaction.
6. Sharing and Disclosure of Personal Information
We do not sell personal information.
We may share personal information only with trusted partners necessary to operate our business:
6.1. Service Providers
6.1.1. Shopify (website platform)
6.1.2. Payment processors (Stripe, PayPal, Shopify Payments)
6.1.3. Delivery carriers and freight companies
6.1.4. Installation subcontractors (for jobs requested by customers)
6.1.5. Email marketing platforms
6.1.6. IT and security providers
6.2. Legal or Regulatory Requirements
We may disclose personal information if required by law, court order, or government authority.
6.3. Business Transactions
If TF Renovations merges, sells assets, or restructures, personal information may be transferred to the acquiring entity, subject to confidentiality safeguards.
7. Cookies and Tracking Technologies
Our Website uses cookies, pixels, and similar technologies to:
7.1. remember user preferences
7.2. deliver personalized ads
7.3. analyse website traffic
7.4. improve user experience
You may disable cookies through your browser, but this may affect site functionality.
8. Third-Party Analytics and Advertising
We use tools such as:
8.1. Google Analytics
8.2. Meta Pixel
8.3. TikTok Pixel
8.4. Shopify Analytics
These services may collect anonymized or aggregated data about how you interact with our Website.
You can opt-out of interest-based advertising via:
- Google Ad Settings
- Meta Ad Preferences
- Digital Advertising Alliance of Canada (DAAC)
9. Data Security and Storage
We implement administrative, technical, and physical safeguards to protect personal information, including:
- encrypted payment processing
- secure servers
- restricted access
- regular system monitoring
While no system is fully immune from cyber threats, we maintain commercially reasonable security measures.
10. Retention of Personal Information
We retain personal data only as long as necessary to fulfil the purposes listed in this Policy, including:
- order history
- accounting and taxation compliance
- warranty and installation records
- dispute resolution
Once no longer required, information is securely deleted or anonymized.
11. Access, Correction, and Deletion Rights
Under PIPEDA, you have the right to:
11.1. Access
Request a copy of the personal information we hold about you.
11.2. Correction
Update inaccurate or incomplete information.
11.3. Withdrawal of Consent
Opt-out of marketing or request deletion where legally permissible.
11.4. Deletion Requests
We will delete personal data unless retention is required by law (e.g., accounting records).
To make a request, contact us using the details below.
12. International Data Transfers
Some service providers (e.g., Shopify, Google, Meta) may store data in the United States or other jurisdictions.
By using our Website, you consent to such transfers and acknowledge that foreign governments may access data under their applicable laws.
13. Children’s Privacy
Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
14. Changes to This Privacy Policy
We may update this Policy from time to time.
The most recent version will always be posted on our Website.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.
15. Contact Information
For questions, access requests, corrections, or complaints, please contact:
Privacy Officer – TF Renovations
Email: contact@tfrenovations.ca
Phone: 1-416-800-9088
Business Address: contact@tfrenovations.ca
We will respond to all privacy inquiries within a reasonable timeframe.